Customer Service Frequently Asked Questions 

Below you will find answers to the most frequently asked questions about FAITH Catholic products.  Please let us know if we can help you further by sending an email to customerservice@faithcatholic.com.

Upcoming Holiday Closures- Hours of Operation

Subscription Questions

Parish Product Orders

Q: I just ordered a parish product online.  When can I expect it to arrive?

A: Shipping times may vary depending on location. Our shipping office typically receives the order request within 24-72 hours, before processing and shipping your package via UPS Ground. Please see our Shipping and Handling page for more information. Please note any holiday hours- as your order will ship after our return.

Q: I submitted a tax form through the website, but my order still shows the tax. How can I expect removal of tax for billing purposes?

A: Please contact Customer Service by email at customerservice@faithcatholic.com, supply your name, parish name, full mailing and billing address and an attached Tax exempt form. Then proceed with the order choose the "Bill me" option during checkout. Customer Service will be able to attach your tax form to the order and correct the billing amount before sending you an invoice in your package. 

Q: I live outside the United States, why can I not order online through your store? 

A: We ask that all foreign customers order directly through our Customer Service office to insure accurate international shipping rates are applied to each order. 

Contact Us

Q: I would like to call and talk with someone, but I don’t see a phone number on the website. 

A: We would be happy to talk with you and answer your questions.  Please send an email to customerservice@faithcatholic.com and include your phone number along with any other relevant information (mailing address, renewal code), that will help us serve you best.  A product and services member will call you back as soon as possible.